Privacy Policy

Information We Collect

Kalmora collects personal information in the following circumstances:

• — Contact Form Submissions: When you submit a written enquiry via the contact form on this website, we collect your name, email address, and the content of your message. An optional subject category and telephone number may also be collected.
• — Direct Email Correspondence: When you contact us directly at [email protected], we receive and store the email content and your email address as part of normal correspondence handling.
• — Website Usage Data: We collect anonymised technical data about website visits, including browser type, pages visited, session duration, and approximate geographic location derived from IP address. This data does not identify individual users.
• — Cookies: This website uses cookies as described in the Cookie Policy accessible from the footer of every page.

We do not collect sensitive personal data including identity numbers, financial data, or information relating to dietary history beyond what you voluntarily provide in an enquiry message.

How We Use Your Information

Personal information submitted to Kalmora is used exclusively for the following purposes:

• — Responding to enquiries submitted via the contact form or direct email correspondence.
• — Processing and fulfilling documentation requests, including batch records and certificates of composition.
• — Maintaining a correspondence record at the Jakarta facility for operational continuity.
• — Improving website performance and user experience through anonymised usage analytics.

Kalmora does not use personal information for unsolicited marketing communications. Kalmora does not sell, transfer, or share personal information with third parties for commercial purposes.

Retention Periods

Correspondence records, including contact form submissions and email enquiries, are retained at the Jakarta facility for a period of three years from the date of the last interaction. After this period, records are deleted unless an ongoing operational relationship requires extended retention.

Anonymised website usage data is retained for up to twelve months for operational analytics purposes and is then purged from the system.

You may request deletion of your personal data at any time by writing to [email protected]. Deletion requests are processed within ten working days.

Rights Regarding Your Personal Data

You have the following rights in relation to personal data held by Kalmora:

• — Access: You may request a copy of personal data held about you at the Jakarta facility.
• — Correction: You may request correction of inaccurate personal data.
• — Deletion: You may request deletion of your personal data, subject to operational and legal retention requirements.
• — Objection: You may object to the processing of your personal data for purposes beyond responding to your enquiry.

All data rights requests should be submitted in writing to [email protected] or by post to the Jakarta facility address. Responses are issued within ten working days.

Supplement Classification Notice

Kalmora products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.

We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in operational practice or applicable regulations. The revision date shown at the top of this document will be updated with each revision. Continued use of this website after a policy revision constitutes acceptance of the updated policy.

Enquiries about this policy may be directed to [email protected].